Terms and conditions

 

 

These General Terms and Conditions ("Terms") of Valner Studio s.r.o., with registered office at Bořivojova 235/1, 779 00 Olomouc, Czech Republic, Company ID No. 07571186, registered in the Commercial Register under file No. C 76295/KSOS maintained by the Regional Court in Ostrava, email studio@valner.cz, telephone number +420 777 750 108 ("We" or "Seller") regulate, in accordance with the provisions of Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended ("Civil Code"), the mutual rights and obligations between You, as purchasers, and Us, as sellers, arising in connection with or based on a purchase contract ("Contract") concluded through the E-shop on the website www.valner-shop.cz

All information about the processing of Your personal data is contained in the Personal Data Processing Policy, which can be found HERE.

The provisions of these Terms form an integral part of the Contract. The Contract and Terms are drawn up in the Czech language. We may unilaterally change or supplement the wording of the Terms. This provision does not affect rights and obligations arising during the period of effectiveness of the previous wording of the Terms.

As you certainly know, we communicate primarily remotely. Therefore, our Contract also applies distance communication means that allow us to reach an agreement without the simultaneous physical presence of Us and You, and the Contract is thus concluded remotely in the E-shop environment, through the website interface ("E-shop web interface").

If any part of the Terms contradicts what we have agreed together during your purchase process in Our E-shop, this specific agreement will take precedence over the Terms.

I. CERTAIN DEFINITIONS

1. Price is the financial amount you will pay for the Goods;

2. Delivery Price is the financial amount you will pay for the delivery of the Goods, including the price for its packaging;

3. Total Price is the sum of the Price and the Delivery Price;

4. VAT is value added tax according to applicable legal regulations;

5. Invoice is a tax document issued in accordance with the Value Added Tax Act for the Total Price;

6. Order is Your irrevocable proposal to conclude a Contract for the purchase of Goods with Us;

7. User Account is an account established based on data provided by You, which enables the storage of entered data and the retention of history of ordered Goods and concluded Contracts;

8. You are the person purchasing in Our E-shop, referred to by legal regulations as the buyer;

9. Goods means everything you can purchase in the E-shop.

II. GENERAL PROVISIONS AND INSTRUCTIONS

1. Purchase of Goods is only possible through the E-shop web interface.

2. When purchasing Goods, it is Your obligation to provide Us with all information correctly and truthfully. We will therefore consider the information You provided when ordering Goods to be correct and truthful.

III. CONCLUSION OF CONTRACT

1. A Contract with Us can only be concluded in the Czech language.

2. The Contract is concluded remotely through the E-shop, whereby You pay the costs of using distance communication means. However, these costs do not differ in any way from the basic rate you pay for using these means (i.e., especially for internet access), so you do not need to expect any additional costs charged by Us beyond the Total Price. By submitting the Order, you agree that we use distance communication means.

3. In order for Us to conclude the Contract, you need to create an Order proposal in the E-shop. This proposal must include the following information:

a) Information about the purchased Goods (in the E-shop you mark the Goods you are interested in purchasing with the "Add to Cart" button);

b) Information about the Price, Delivery Price, method of payment of the Total Price and the requested method of delivery of the Goods; this information will be entered during the creation of the Order proposal within the E-shop user environment, with information about the Price, Delivery Price and Total Price being displayed automatically based on Your selected Goods and method of delivery;

c) Your identification and contact details necessary for us to deliver the Goods, especially your name, surname, delivery address, telephone number and email address;

d) In the case of a Contract based on which We will deliver Goods to You regularly and repeatedly, also information on how long We will deliver the Goods to You.

4. During the creation of the Order proposal, you can change and check the data until it is created. After verification by pressing the "Binding Order" button, you create the Order. However, before pressing the button, you must also confirm Your familiarization with and consent to these Terms, otherwise it will not be possible to create the Order. A checkbox is used for confirmation and consent. After pressing the "Binding Order" button, all filled-in information will be sent directly to Us.

5. We will confirm Your Order as soon as possible after it is delivered to Us by a message sent to Your email address entered in the Order. The confirmation will include a summary of the Order and these Terms. By confirming the Order from our side, the Contract is concluded between Us and You. The Terms in the wording effective on the date of the Order form an integral part of the Contract.

6. There may also be cases when We will not be able to confirm the Order. These are especially situations when the Goods are not available or cases when you order a larger number of pieces of Goods than is allowed by Us. However, We will always provide you with information about the maximum number of Goods in advance within the E-shop, so it should not be a surprise to You. In the event that any reason arises for which We cannot confirm the Order, We will contact You and send You an offer to conclude a Contract in a modified form compared to the Order. In such a case, the Contract is concluded at the moment when You confirm Our offer.

7. In the event that the E-shop or the Order proposal contains an obviously incorrect Price, We are not obliged to deliver the Goods to You at this Price, even if you have received an Order confirmation, and thus the Contract has been concluded. In such a situation, We will contact You without delay and send You an offer to conclude a new Contract in a modified form compared to the Order. In such a case, the new Contract is concluded at the moment when You confirm Our offer. If You do not confirm Our offer even within 3 days from its sending, We are entitled to withdraw from the concluded Contract. An obvious error in Price is considered, for example, a situation when the Price does not correspond to the usual price of other sellers or a digit is missing or in excess.

8. In the event that a Contract is concluded, You have an obligation to pay the Total Price.

9. If You have a User Account established, You can place an Order through it. Even in such a case, however, You have the obligation to check the correctness, truthfulness and completeness of pre-filled data. However, the method of creating an Order is identical to the case of a buyer without a User Account, but the advantage is that it is not necessary to repeatedly fill in Your identification data.

10. In some cases, We allow a discount to be used for the purchase of Goods. To provide a discount, You need to fill in information about this discount in a predetermined field within the Order proposal. If You do so, the Goods will be provided to You with a discount.

IV. USER ACCOUNT

1. Based on Your registration within the E-shop, You can access Your User Account.

2. When registering a User Account, it is Your obligation to enter all entered data correctly and truthfully and to update it in case of change.

3. Access to the User Account is secured by a username and password. Regarding these access details, it is Your obligation to maintain confidentiality and not provide this data to anyone. In the event that they are misused, We bear no responsibility for it.

4. The User Account is personal, and You are therefore not authorized to allow its use by third parties.

5. We may cancel Your User Account, especially if You do not use it for more than 1 year, or if You violate Your obligations under the Contract.

6. The User Account may not be available continuously, especially with regard to the necessary maintenance of hardware and software equipment.

V. PRICE AND PAYMENT TERMS, RESERVATION OF OWNERSHIP

1. The Price is always stated within the E-shop, in the Order proposal and of course in the Contract. In case of discrepancy between the Price stated for the Goods within the E-shop and the Price stated in the Order proposal, the Price stated in the Order proposal applies, which will always be identical to the price in the Contract. The Order proposal also includes the Delivery Price, or conditions under which delivery is free.

2. The Total Price is stated including VAT including all fees established by law.

3. We will require payment of the Total Price from You after the conclusion of the Contract and before the handover of the Goods. You can make payment of the Total Price in the following ways:

a) By bank transfer. We will send You information for making payment as part of the Order confirmation. In the case of payment by bank transfer, the Total Price is payable within 14 days.

b) By online card. In such a case, payment takes place through the Shoptet Pay payment gateway, whereby payment is governed by the conditions of this payment gateway, which are available at: https://www.shoptetpay.com/cs/vseobecne-obchodni-podminky-shoptet-pay/. In the case of online card payment, the Total Price is payable within 1 day.

c) Cash on delivery. In such a case, payment occurs upon delivery of the Goods against handover of the Goods. In the case of cash on delivery payment, the Total Price is payable upon receipt of the Goods.

d) Cash on personal collection. Cash payment is possible for Goods collected at Our establishment. In the case of cash payment on personal collection, the Total Price is payable upon receipt of the Goods.

4. The Invoice will be issued in electronic form after payment of the Total Price and will be sent to Your email address. The Invoice will also be physically attached to the Goods and available in the User Account.

5. Ownership of the Goods passes to You only after You pay the Total Price and receive the Goods. In the case of payment by bank transfer, the Total Price is paid by crediting to Our account, in other cases it is paid at the moment of making payment.

VI. DELIVERY OF GOODS, TRANSFER OF RISK OF DAMAGE TO THE ITEM

1. The Goods will be delivered to You in the manner of Your choice, whereby You can choose from the following options:

a) Personal collection at Our establishment;

b) Personal collection at collection points used by transport companies;

c) Delivery through used transport companies;

2. Goods can be delivered within the Czech Republic, USA, Saudi Arabia, United Arab Emirates, Italy, France, Germany, China.

3. The delivery time of Goods always depends on its availability and on the chosen method of delivery and payment. The estimated delivery time of the Goods will be communicated to You in the Order confirmation. The time stated in the E-shop is only indicative and may differ from the actual delivery time. In the case of personal collection at the establishment, We will always inform You about the possibility of picking up the Goods via email.

4. After receiving the Goods from the carrier, it is Your obligation to check the integrity of the Goods packaging and in case of any defects to immediately notify the carrier and Us. In the event that there was a defect in the packaging that indicates unauthorized manipulation and entry into the shipment, it is not Your obligation to accept the Goods from the carrier.

5. In the event that You violate Your obligation to accept the Goods, with the exception of cases according to Art. VI.4 of the Terms, this does not result in a breach of Our obligation to deliver the Goods to You. At the same time, Your failure to accept the Goods is not a withdrawal from the Contract between Us and You. However, in such a case, We have the right to withdraw from the Contract due to Your material breach of the Contract. If We decide to exercise this right, the withdrawal is effective on the day We deliver this withdrawal to You. Withdrawal from the Contract does not affect the claim for payment of the Delivery Price, or the claim for compensation for damage, if incurred.

6. If the Goods are delivered repeatedly or in a different manner than agreed in the Contract due to reasons arising on Your side, it is Your obligation to reimburse Us for the costs associated with this repeated delivery. We will send You payment details for payment of these costs to Your email address stated in the Contract and they are payable 14 days from the delivery of the email.

7. The risk of damage to the Goods passes to You at the moment You receive it. In the event that You do not accept the Goods, with the exception of cases according to Art. VI.4 of the Terms, the risk of damage to the Goods passes to You at the moment when You had the opportunity to accept it, but due to reasons on Your side, acceptance did not occur. The transfer of risk of damage to the Goods means for You that from this moment You bear all consequences associated with the loss, destruction, damage or any depreciation of the Goods.

8. In the event that the Goods were not listed in the E-shop as in stock and an indicative time of availability was stated, We will always inform You in case of:

a) extraordinary production outage of the Goods, whereby We will always inform You of the new expected time of availability or information that it will not be possible to deliver the Goods;

b) delay in delivery of Goods from Our supplier, whereby We will always inform You of the new expected delivery time.

9. In the event that We are not able to deliver the Goods to You even within 30 days from the expiration of the Goods delivery time stated in the Order confirmation, for any reason, both We and You are entitled to withdraw from the Contract.

VII. RIGHTS FROM DEFECTIVE PERFORMANCE

1. We guarantee that at the time of transfer of risk of damage to the Goods according to Art. VI.7 of the Terms, the Goods are without defects, especially that:

a) they have properties that We have agreed with You, and if they were not expressly agreed, then such that We have stated in the description of the Goods, or such that can be expected with regard to the nature of the Goods;

b) they are suitable for the purposes We have stated or for the purposes that are usual for Goods of this type;

c) they correspond to the quality or design of the agreed sample, if the quality or design was determined according to a sample;

d) they are in the appropriate quantity and weight;

e) they meet the requirements placed on them by legal regulations;

f) they are not burdened by third party rights.

2. Rights and obligations regarding rights from defective performance are governed by relevant generally binding legal regulations (especially provisions of Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on consumer protection, as amended).

3. In the event that the Goods have a defect, i.e., especially if one of the conditions according to Art. VII.1 is not met, You can notify Us of such a defect and exercise rights from defective performance (i.e., make a complaint about the Goods) by sending an email or letter to Our addresses stated in Our identification data. You can also use a sample form provided by Us for the complaint, which you can download on the complaints page. In exercising the right from defective performance, it is necessary to choose how You want to resolve the defect, and You cannot subsequently change this choice, with the exception of cases according to Art. 7.4, without Our consent. We will handle the complaint in accordance with the right from defective performance You have exercised. If You do not choose a defect resolution, You have the rights stated in Art. 7.5 even in situations where defective performance was a material breach of the Contract.

4. If defective performance is a material breach of the Contract, You have the following rights:

a) to remove the defect by delivering new Goods without defects, or delivering the missing part of the Goods;

b) to remove the defect by repairing the Goods;

c) to a reasonable discount from the Price;

d) to withdraw from the Contract.

In the event that You choose resolution according to points a) or b) and We do not remove the defect in this way within a reasonable period that We have stated, or We inform You that We will not remove the defect in this way at all, You have rights according to points c) and d), even if You did not originally request them in the complaint. At the same time, if You choose to remove the defect by repairing the Goods and We find that the defect is irreparable, We will inform You of this and You can choose another method of removing the defect.

5. If defective performance is a non-material breach of the Contract, You have the following rights:

a) to remove the defect by delivering new Goods without defects, or delivering the missing part of the Goods;

b) to remove the defect by repairing the Goods;

c) to a reasonable discount from the Price.

However, if We do not remove the defect in time or refuse to remove the defect, You have the right to withdraw from the Contract. You can also withdraw in the event that You cannot properly use the Goods due to repeated occurrence of defects after repair of the Goods or with a larger number of defects in the Goods.

6. In the case of both material and non-material breach, You cannot withdraw from the Contract or demand delivery of a new item if You cannot return the Goods in the condition in which You received it. However, this does not apply in the following cases:

a) if the change in the condition of the Goods occurred as a result of inspection for the purpose of detecting a defect;

b) if the Goods were used before the discovery of the defect;

c) if the impossibility of returning the Goods in an unchanged condition was not caused by Your action or Your omission,

d) if before the discovery of the defect You sold, consumed or modified the Goods during normal use; however, if this occurred only partially, it is Your obligation to return the part of the Goods that can be returned and in such a case You will not be refunded the part of the Price corresponding to Your benefit from using part of the Goods.

7. Within 3 days of receiving the complaint, We will confirm to Your email address that We have received the complaint, when We received it and the expected duration of handling the complaint. We will handle the complaint without undue delay, but no later than 30 days from its receipt. The period may be extended by our mutual agreement. If the period expires in vain, You can withdraw from the Contract.

8. We will inform You about the handling of the complaint by email. If the complaint is justified, You are entitled to compensation for reasonably incurred costs. You are obliged to prove these costs, e.g., by receipts or confirmations of the delivery price. In the event that the defect was removed by delivering new Goods, it is Your obligation to return the original Goods to Us, however We pay the costs of this return.

9. In the event that You are an entrepreneur, it is Your obligation to notify and point out the defect without undue delay after You could have detected it, but no later than three days from receipt of the Goods.

10. In the event that You are a consumer, You have the right to exercise rights from defective performance for a defect that occurs in consumer Goods within 24 months from receipt of the Goods.

11. Provisions regarding the right from defects do not apply in the case of:

a) Goods that are sold at a lower Price, to a defect for which the lower Price was agreed;

b) wear and tear of the Goods caused by its normal use;

c) used Goods for a defect corresponding to the degree of use or wear and tear that the Goods had when You received it;

d) where it follows from the nature of the Goods.

VIII. WITHDRAWAL FROM CONTRACT

1. Withdrawal from the Contract, i.e., termination of the contractual relationship between Us and You from its beginning, may occur for the reasons and in the ways stated in this article, or in other provisions of the Terms where the possibility of withdrawal is expressly stated.

2. In the event that You are a consumer, i.e., a person purchasing Goods outside the scope of their business activity, You have, in accordance with the provisions of Section 1829 of the Civil Code, the right to withdraw from the Contract without giving a reason within 14 days from the date of delivery of the Goods. In the event that We have concluded a Contract the subject of which is several types of Goods or delivery of several parts of Goods, this period begins to run from the day of delivery of the last part of the Goods, and in the event that We have concluded a Contract based on which We will deliver Goods to You regularly and repeatedly, it begins to run from the day of delivery of the first delivery. You can withdraw from the Contract in any demonstrable manner (especially by sending an email or letter to Our addresses stated in Our identification data). You can also use a sample form provided by Us for withdrawal, which you can download on the complaints page.

3. However, even as a consumer You cannot withdraw from the Contract in cases where the subject of the Contract is:

a) Goods whose Price depends on fluctuations of the financial market independent of Our will and may occur during the period for withdrawal from the Contract;

b) delivery of alcoholic beverages that can be delivered only after thirty days and their Price depends on fluctuations of the financial market independent of Our will;

c) Goods that have been modified according to Your wishes or for Your person;

d) Goods that are subject to rapid deterioration and Goods that have been irreversibly mixed with other goods after delivery;

e) Goods in sealed packaging that have been removed from the packaging and for hygienic reasons cannot be returned;

f) delivery of audio or video recordings or computer programs if the original packaging has been broken;

g) delivery of newspapers, periodicals or magazines;

h) delivery of digital content if it was not delivered on a physical medium and was delivered with Your prior express consent before the expiration of the period for withdrawal from the Contract and We informed You that You do not have the right to withdraw from the Contract.

4. The period for withdrawal according to Art. VIII.2 of the Terms is considered to be preserved if You send Us notice during it that You are withdrawing from the Contract.

5. In the event of withdrawal from the Contract, the Price will be refunded to You within 14 days from the date of effectiveness of the withdrawal to the account from which it was credited, or to the account chosen in the withdrawal from the Contract. However, the amount will not be refunded earlier than You return the Goods to Us or prove that it has been sent back to Us. Please return the Goods to Us clean, if possible including the original packaging.

6. In the event of withdrawal from the Contract according to Art. VIII.2 of the Terms, You are obliged to send Us the Goods within 14 days from withdrawal and You bear the costs associated with returning the goods to Us. On the other hand, You have the right for Us to refund the Delivery Price to You, but only in the amount corresponding to the cheapest offered method of delivery of Goods that We offered for delivery of Goods. In the event of withdrawal due to Us breaching the concluded Contract, We also pay the costs associated with returning the goods to Us, but again only up to the amount of the Delivery Price in the amount corresponding to the cheapest offered method of delivery of Goods that We offered when delivering the Goods.

7. You are liable to Us for damage in cases where the Goods are damaged as a result of Your handling of them other than is necessary to handle them with regard to their nature and properties. We will bill You for the damage caused in such a case after the Goods are returned to Us and the invoiced amount is payable within 14 days. In the event that We have not yet refunded the Price to You, We are entitled to offset the claim for costs against Your claim for refund of the Price.

8. We are entitled to withdraw from the Contract at any time before We deliver the Goods to You if there are objective reasons why it is not possible to deliver the Goods (especially reasons on the part of third parties or reasons based on the nature of the Goods), even before the expiration of the time stated in Art. VI.9 of the Terms. We can also withdraw from the Contract if it is obvious that You intentionally provided incorrect information in the Order. In the event that You are purchasing goods within Your business activity, i.e., as an entrepreneur, We are entitled to withdraw from the Contract at any time, even without giving a reason.

IX. DISPUTE RESOLUTION WITH CONSUMERS

1. We are not bound by any codes of conduct in relation to buyers within the meaning of the provisions of Section 1826(1)(e) of the Civil Code.

2. We handle consumer complaints via the email address studio@valner.cz. We will send information about the handling of the complaint to the buyer's email address.

3. The Czech Trade Inspection Authority, with registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID No.: 000 20 869, website: http://www.coi.cz, is competent for out-of-court resolution of consumer disputes from the Contract. The platform for online dispute resolution located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer who is a consumer, from a purchase contract concluded by electronic means.

4. The European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz is the contact point according to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/ES (Regulation on online consumer dispute resolution).

X. FINAL PROVISIONS

1. If Our and Your legal relationship contains an international element (i.e., for example, We will send goods outside the territory of the Czech Republic), the relationship will always be governed by the law of the Czech Republic. However, if You are a consumer, this agreement does not affect Your rights arising from legal regulations.

2. We will deliver all written correspondence with You by electronic mail. Our email address is stated in Our identification data. We will deliver correspondence to Your email address stated in the Contract, in the User Account or through which You contacted Us.

3. The Contract can only be changed based on our written agreement. However, We are entitled to change and supplement these Terms, but this change will not affect already concluded Contracts, but only Contracts that will be concluded after the effectiveness of this change. However, We will inform You about the change only if You have a User Account created (so that You have this information in case You order new Goods, but the change does not establish the right to termination, since We do not have a concluded Contract that could be terminated), or We are to deliver Goods to You regularly and repeatedly based on the Contract. We will send You information about the change to Your email address at least 14 days before the effectiveness of this change. If We do not receive notice of termination of the concluded Contract for regular and repeated deliveries of Goods from You within 14 days from sending the information about the change, the new terms become part of our Contract and will apply to the next delivery of Goods following the effectiveness of the change. The notice period in case You give notice is 2 months.

4. In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational failures, supplier outages, etc.), We are not liable for damage caused as a result of or in connection with cases of force majeure, and if the state of force majeure lasts for a period longer than 10 days, both We and You have the right to withdraw from the Contract.

5. The annexes to the Terms are a sample form for complaints and a sample form for withdrawal from the Contract.

6. The Contract including the Terms is archived in electronic form with Us, but is not accessible to You. However, You will always receive these Terms and Order confirmation with a summary of the Order by email and You will therefore always have access to the Contract even without Our cooperation. We recommend always saving the Order confirmation and Terms.

7. These Terms become effective on December 18, 2025.